Terms and Conditions for Man With A Van Hillingdon

These Terms and Conditions govern the supply of man with a van services, including domestic moves, commercial transport, single-item collections, furniture delivery, and related transport support provided by Man With A Van Hillingdon. By making a booking, confirming a quotation, or accepting the arrival of a vehicle and driver for any job, the customer agrees to be bound by these terms. These terms are intended to set out the rights, responsibilities, and limitations that apply to both parties so that every Hillingdon man and van service is carried out in a clear and orderly manner.

In these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” refer to the customer or any authorised representative acting on the customer’s behalf. These terms apply to all bookings unless otherwise agreed in writing. If any part of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. Nothing in these terms affects your statutory rights as a consumer where such rights apply.

The phrase man and van Hillingdon is used here as a trading description and may refer to any vehicle, driver, helper, or subcontracted team member assigned to perform the service. The service is designed to provide flexible transport support, but it is not a full removal or logistics management package unless specifically stated in the booking confirmation. Any special requirements, access issues, or items requiring additional care must be disclosed before the booking is accepted.

Booking Process

Bookings may be made by telephone, email, online enquiry, or any other method we make available. A booking is not confirmed until we have issued acceptance, confirmed the date and time, and, where required, received a deposit or full payment. Quotations are generally based on the information supplied at the time of enquiry, including item size, quantity, collection and delivery points, property access, parking, and whether one or more helpers are needed. If the details provided are incomplete or inaccurate, the final price may change.

It is your responsibility to ensure that all information provided during booking is truthful and complete. This includes the presence of stairs, lifts, narrow access, waiting time risks, dismantling requirements, parking restrictions, and any item that is unusually heavy, fragile, valuable, awkward, or hazardous. If the job changes after booking, we reserve the right to revise the quote, alter the vehicle size, adjust the number of staff, or cancel the booking where the revised job cannot be safely or lawfully completed.

On the day of the booking, you or your authorised representative must be present at collection and delivery unless we have agreed otherwise. You must ensure that the goods are ready for loading at the agreed time. Delays caused by missing access, late arrival, unprepared items, or absent decision-makers may result in waiting charges, rescheduling, or cancellation fees. We may refuse to move any item that appears unsafe to lift, unstable, contaminated, or not reasonably fit for transport in the vehicle assigned.

Payments

Unless otherwise stated in the quotation, payment is due in full on completion of the service. In some cases, a deposit may be required to secure the booking, particularly for larger moves, weekend work, urgent requests, or jobs involving multiple staff members. Accepted payment methods may include bank transfer, card payment, cash, or other methods notified in advance. Where an invoice is issued, payment must be made by the due date shown on the invoice.

All prices are quoted in pounds sterling and may be subject to change if the scope of work changes, if there are additional waiting periods, or if extra services are requested during the job. These extra services may include dismantling and reassembly, additional loading, additional stops, difficult access, carry distances beyond the agreed assumption, or the transport of items not disclosed at the time of booking. If a quote is provided as an estimate, the final amount may reflect actual conditions on the day.

Where payment is made by card or bank transfer, you must ensure sufficient funds and authorisation. Failed, reversed, or disputed payments may result in recovery action and additional administration charges where lawful. We reserve the right to suspend future services until outstanding sums are settled. Title to any goods transported does not pass through payment of the service fee; ownership remains with the customer or lawful owner of the goods at all times unless a separate written agreement states otherwise.

Cancellations and Amendments

You may cancel or amend a booking by notifying us as soon as reasonably possible. Cancellation charges may apply depending on the notice period, the nature of the booking, and whether vehicles, labour, or third-party arrangements have already been allocated. If a booking is cancelled with short notice, or if our team is unable to complete the job because you are not ready, not present, or unable to provide access, we may charge a proportion of the agreed fee or the full call-out amount where appropriate.

If we must cancel or reschedule due to vehicle failure, staff illness, severe weather, road closures, safety concerns, or any event beyond our reasonable control, we will use reasonable efforts to offer an alternative time or date. We are not responsible for indirect losses caused by such cancellation or rescheduling, provided we act reasonably and in good faith. Time-sensitive jobs should be disclosed in advance, as standard services are not guaranteed to operate under emergency timetables unless expressly agreed.

If you request a change to the booking after confirmation, including a change of collection point, delivery point, item list, schedule, or required vehicle size, we may treat the change as a new booking or revise the price. Any amendment is subject to availability and may involve extra charges. We are under no obligation to accommodate material changes where doing so would be unsafe, unlawful, or impractical.

Liability

We will take reasonable care when handling goods and carrying out transport services. However, our liability is limited to loss or damage caused directly by our negligence and only to the extent set out in these terms and any applicable law. We do not accept liability for pre-existing damage, inadequate packaging, faulty assembly, hidden defects, or deterioration that would reasonably occur during normal transport. Customers are responsible for ensuring that items are suitably packed, labelled, and prepared for movement unless packing has been specifically included in the service.

We are not liable for loss or damage arising from circumstances outside our control, including but not limited to traffic delays, weather, obstruction of access, parking restrictions, acts of third parties, inaccurate instructions, or the nature of the item itself. We are also not liable for loss of data, loss of profit, business interruption, emotional distress, or any indirect or consequential loss except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Where we agree to move valuable or fragile goods, you must tell us in advance and, if necessary, arrange your own insurance. Unless otherwise agreed in writing, we do not provide specialist insurance for high-value artwork, antiques, jewellery, cash, documents, or similar items. You should keep proof of value for any claim. Any claim for loss or damage must be reported within a reasonable time after delivery and must include sufficient detail to allow us to investigate.

Waste Regulations and Prohibited Items

Our service may involve the transport of unwanted items, bulky goods, or materials intended for lawful disposal, but we are not a licensed waste carrier unless expressly stated otherwise. You must not present us with waste that requires a specific licence, special handling, or prior notification unless such arrangements have been confirmed in advance. We may refuse any item that is prohibited, dangerous, contaminated, or non-compliant with applicable waste laws.

It is your responsibility to ensure that any waste or discarded material handed over for transport is accurately described and lawfully presented. You must not include hazardous materials, asbestos, chemicals, gas cylinders, clinical waste, solvents, explosives, firearms, batteries requiring specialist disposal, or any item prohibited by law or by our safety procedures. If waste is misdeclared, we may refuse collection, terminate the job, or report the matter where required by law. The customer remains responsible for proper classification, transfer, and lawful disposal of waste unless we have expressly agreed in writing to act as a licensed waste carrier or broker.

Any item identified as waste remains the customer’s responsibility until lawfully transferred to an authorised facility or handler. If we are asked to remove rubbish, old furniture, or mixed contents, you must ensure that no prohibited material is included. We may request separation of materials before loading. Charges for waste-related work may differ from standard transport charges because of disposal obligations, labour time, and regulatory compliance requirements.

Customer Responsibilities

You must ensure that the property from which goods are collected and the property to which goods are delivered are accessible, safe, and suitable for the booked vehicle. This includes arranging parking permissions, notifying building management where necessary, and ensuring that any access codes, keys, or permissions required for the job are available at the agreed time. You remain responsible for securing pets, children, and vulnerable persons during loading and unloading.

You must also remove or securely store items that are not intended for transport. We are not responsible for items that are left behind, mixed into unrelated boxes, or not clearly identified before the vehicle departs. If you require us to dismantle, reassemble, disconnect, or reconnect items, you must confirm this in advance and accept any limitations arising from manufacturer instructions or safety rules. We may decline to move furniture or appliances if doing so risks damage, injury, or breach of law.

Delay, Waiting Time, and Completion

Reasonable delays may occur due to traffic, weather, access problems, or earlier jobs running over time. Where our team arrives and is unable to begin promptly because of customer-related delay, waiting time may be chargeable at the rate notified in the quotation or booking confirmation. If the delay becomes excessive, we may reallocate the vehicle or cancel the job, and any resulting loss or added cost may be charged to you where permitted by law.

Once the service is complete, you should inspect your goods and report any issues as soon as reasonably possible. If no issue is raised at the time of delivery, the job may be treated as completed satisfactorily, subject to any later claim that is properly evidenced. Signed completion notes, proof of delivery, photographs, or electronic confirmation may be used as records of completion. Any request to revisit a completed job is subject to availability and may incur additional charges.

Subcontracting and Staff

We may use employed staff, drivers, helpers, or subcontractors to perform all or part of the service. Any such person acting on our behalf is authorised to carry out the job in accordance with these terms. We remain responsible for the proper performance of the service, subject to the limitations set out in these terms and any lawful exclusions. You must treat all personnel with respect and provide a safe working environment free from abuse, harassment, or threats.

We reserve the right to withdraw our personnel from any site where they reasonably believe there is an imminent risk to health, safety, or security. In such cases, the service may be paused or terminated and charges may still apply for time already spent, travel, or work already completed. If the job cannot continue because the environment is unsafe or not as described, you may be responsible for the associated costs.

Complaints and Disputes

Any complaint should be raised promptly and in good faith so that we can review the matter. We may request photographs, descriptions, timing information, invoices, or other evidence to investigate a concern. We will consider reasonable settlement options where appropriate, but no admission of liability is made unless expressly confirmed in writing. Disputes should first be addressed directly between the parties before any formal action is taken.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the provision of the service, except where consumer law requires otherwise. If any term is unlawful or unenforceable, that term shall be severed to the extent necessary and the remainder of the agreement shall continue in effect.

This document is intended to provide a fair and practical framework for the use of Man With A Van Hillingdon services. By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. These provisions are designed to protect the interests of both the customer and the service provider while allowing transport work to be completed safely, lawfully, and efficiently. For any job involving unusual items, special handling, or waste-related concerns, the agreed booking details will take priority only to the extent that they do not conflict with mandatory law.

Nothing in these terms limits any rights that cannot be excluded under applicable consumer legislation. Customers are encouraged to provide accurate instructions, maintain access arrangements, and communicate changes promptly so that the service can be delivered as agreed. Where a booking is made on behalf of another person, the person making the booking warrants that they have authority to accept these terms on that person’s behalf. Using the service constitutes acceptance of these Terms and Conditions.